Patient Rights & Responsibilities

You have the right to...

Choose your wound care supplier for the supplies you receive
Be provided with the information about your rights in receiving supplies
Receive your supplies in a timely manner
Receive supply information from knowledgeable and trained staff
Be treated with courtesy and respect
Be provided with service without discrimination against your handicap, race, color, creed, religion, sex, national origin, sexual orientation, or age
Be free from physical and mental abuse and/or neglect
Be given privacy and confidentiality handling information regarding Direct Medical’s HIPAA policies
Be given your insurance benefits prior to shipping supplies to you
Voice grievance without being threatened or discriminated against
Be provided with your patient information if requested in writing by you

You are responsible for...

Notifying Direct Medical of a change of address, phone number or insurance information
Notifying Direct Medical immediately if you have a reaction to a product
Notifying Direct Medical if you are under the care of a home health, nurse or physical therapist
Notifying Direct Medical immediately if you receive a product in error
Paying any invoice due to Direct Medical as a result of a product supplied to you by us in coordination with your insurance benefits
Paying Direct Medical any funds paid to you by your insurance company as a result of a product supplied to you by us
Following up with your physician on a routine basis to ensure proper documentation is available to prove medical necessity for products received

All complaints, suggestions, questions, or concerns can be handled in our corporate office located at:

By Mail: 335 W Main St., Belleville, IL 62220
By Phone: (800) 218-7670
By Email: [email protected]

Our hours of operation are Monday to Friday from 8:30 a.m. to 5:30 p.m. Central Standard Time (CST). There is a voicemail service set up for hours emergency calls and your message will be returned the following business day.