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Patient Rights & Responsibilities

Patient Rights & Responsibilities

You have the right to...

  • Choose your wound care supplier for the supplies you receive
  • Be provided with the information about your rights in receiving supplies
  • Receive your supplies in a timely manner
  • Receive supply information from knowledgeable and trained staff
  • Be treated with courtesy and respect
  • Be provided with service without discrimination against your handicap, race, color, creed, religion, sex, national origin, sexual orientation, or age
  • Be free from physical and mental abuse and/or neglect
  • Be given privacy and confidentiality handling information regarding Direct Medical’s HIPAA policies
  • Be given your insurance benefits prior to shipping supplies to you
  • Voice grievance without being threatened or discriminated against
  • Be provided with your patient information if requested in writing by you

You are responsible for...

  • Notifying Direct Medical of a change of address, phone number or insurance information
  • Notifying Direct Medical immediately if you have a reaction to a product
  • Notifying Direct Medical if you are under the care of a home health, nurse or physical therapist
  • Notifying Direct Medical immediately if you receive a product in error
  • Paying any invoice due to Direct Medical as a result of a product supplied to you by us in coordination with your insurance benefits
  • Paying Direct Medical any funds paid to you by your insurance company as a result of a product supplied to you by us
  • Following up with your physician on a routine basis to ensure proper documentation is available to prove medical necessity for products received

All complaints, suggestions, questions, or concerns can be handled in our corporate office located at:

By Mail: 335 W Main St., Belleville, IL 62220
By Phone: (800) 218-7670
By Email: [email protected]

Our hours of operation are Monday to Friday from 8:30 a.m. to 5:30 p.m. Central Standard Time (CST). There is a voicemail service set up for hours emergency calls and your message will be returned the following business day.